Honor Announces Phased Lobby Reopening Plan

image of an honor credit union member center with text explaining there are plans to reopen member center lobbies

BERRIEN SPRINGS, MI – May 21, 2020— As an “essential service” and community partner, we’ve remained committed to taking care of our team and our members by adhering to governmental guidelines and best practices throughout this public health crisis. Now, as our communities begin to gradually reopen, rebuild, and reset together, we, too, are beginning our reopening process.

Reopening Schedule

Utilizing a phased approach, we began welcoming members back into our lobbies on Monday, May 18th. The first phase included the following member centers:

The member centers in the second phase that reopened on Tuesday, May 26th included:

The member centers in the third phase set to open on Monday, June 1st include:

The member centers in the fourth phase set to open Monday, June 8th include:

We plan to open the lobbies of additional Honor locations in the coming weeks once all necessary controls are in place to protect Team Honor, our members and the community. As additional locations reopen, impacted members can expect to receive updates through email and online channels.

Financial Assistance: Learn about Honor’s COVID-19 Financial Relief Package

Honor’s phased reopening plan is designed to ensure that our teams can continue to monitor public health recommendations, implement engineering guidelines, and utilize protective equipment. This plan, which is subject to change, allows Honor to remain flexible while reopening additional member centers over the coming weeks.

Book An Appointment

While most account needs can be handled remotely, we know sometimes it’s easier to stop in and work with an Honor Team Member in-person, which is why we are now offering a new option for members to reserve an appointment online! Some of the most popular items to book an appointment for include:

  • Account Maintenance
  • Apply For A Loan
  • Notary / Signature Guarantee
  • Open Additional Accounts
  • Wire Transfers & More

It’s important to note that appointments are not required to see a Member Specialist, but are encouraged to reduce wait times and to protect both yourself and our front line team members. Appointments can be booked for up to 60 days in advance. For basic teller transactions (check and cash deposits), appointments are not needed at any time.

Safety Precautions

image of honor credit union's safety guidelines for members entering lobbies

To ensure the safety of all parties, members can expect to see the following precautionary measures in place during their next visit:

Sneeze Guards – Plexiglass barriers will be installed at teller windows and most member specialist offices.

Masks / Face Coverings – The Stay Home, Stay Safe Executive Order requires face coverings to be worn in all enclosed public spaces. You’ll notice Team Honor wearing face coverings at all times when social distancing cannot occur.

Social Distancing – Please use the floor markings to maintain at least six feet apart from others while inside.

Occupancy Limits – We ask that you please limit yourself to only the person(s) necessary to perform the transaction. We reserve the right to limit the lobby occupancy if needed.

While our plan includes a phased approach to eventually open all member center lobbies, you can continue to use our drive-thrus, ATMs, and digital channels (online banking, mobile app, and mobile check deposit) to safely manage your money from a distance. Our Virtual Member Center will continue to be available by phone at 800.442.2800 from 8:00 am-8:00 pm, Monday-Friday, and 9:00 am-12:00 pm on Saturday.

“The safety of our team, our members, and our communities remains our top priority,” commented Scott McFarland, Honor’s CEO. “As our communities begin to reopen, rebuild, and reset, we are confident that reopening our member center lobbies using a phased approach will help create a safe environment for everyone. We look forward to seeing our members in person while practicing social distancing and taking all necessary precautions. We’re here for you, and we can and want to help. Let us know how we can serve your specific needs during this time of transition. Thanks for being a member!”

Member Center Hours

As Honor’s member center lobbies reopen to serve members, they will do so under the following business hours:

Lobby Hours

  • Monday, Tuesday, Thursday: 9:00 am – 5:00 pm
  • Wednesday: 10:00 am – 5:00 pm
  • Friday: 9:00 am – 5:30 pm
  • Saturday: Closed

Drive-Thru Hours

  • Monday – Thursday: 8:30 am – 5:00 pm
  • Friday: 8:30 am – 5:30 pm
  • Saturday: Closed

Honor Credit Union is proud to serve more than 85,000 members across the State of Michigan. Providing solutions for financial success and giving back to the communities it serves remains the driving forces behind Honor Credit Union.  For more information, call 800.442.2800, or visit www.honorcu.com.



Halee Niemi
Brand Coordinator
800-442-2800, ext. 9501

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