Contact us

We're Here To Help

We want to make it easy to contact us. You can schedule an appointment at a member center, or you can call or text us at the phone number below. You can also chat live with us, or send us a message and we’ll give you a call back as soon as we can. You will also find our holiday hours listed on this page.

Phone: 800.442.2800

Text: 800.442.2800

Fax:  269.983.3445

Live Chat:  Start A Chat

Email:  Send Us A Message

Virtual Member Center Hours

Monday – Friday: 8:00 am – 8:00 pm
Saturday: 9:00 am – 12:00 pm

Monday, October 12th
Columbus Day – Closed

Wednesday, November 11th
Veterans Day – Open

Thursday, November 26th
Thanksgiving Day – Closed

Friday, November 27th
Day After Thanksgiving – Open

Thursday, December 24th
Christmas Eve – Closing at 1 p.m.

Friday, December 25th
Christmas Day – Closed

Thursday, December 31st
New Year’s Eve – Open

*Important Update*

We are temporarily moving to a Regional Hub model until further notice. The Regional Hub model will reflect a balance of member center locations that are open for full-service along with other locations open for drive-thru and by appointment only. 

Member Center Operational Status

Our goal is to make sure you are never too far away from a full-service location in the event that in-person service is preferred for more complex transactions.

Click to see how we're operating at your member center:

Schedule An Appointment

Members have the option to schedule an appointment with a team member at any member center for specific account needs and questions. Please Note: Appointments are not required for basic teller transactions.

Locations

We have 23 full-service member center locations across the State of Michigan to meet all of your financial needs, from debt consolidation, to loans, mortgages, and saving for retirement. We have free WiFi in member centers and we offer complimentary coffee and water at every location. We also offer access to over 1,000 shared branch locations and over 40,000 affiliated ATMs nationwide. If you’re nowhere near a member center, you can still use CU Talk for free to access your account anytime by calling 866.267.4348.

Mailing Address

Honor Credit Union
8385 Edgewood Road
Berrien Springs, MI 49103

Find An ATM

As an Honor member, you have access to local Honor ATMs, and surcharge-free ATMs through various networks across the country!

Email

Do you have a question for us? We’d be happy to help you. Simply fill out the form below and one of our team members will get back to you as soon as possible. If you need an immediate assistance, please give us a call at 800.442.2800, or chat live with us.

Please Note: All email and chat submissions are answered during normal business hours.

* Note: Information eneterd in this form is not encrypted

Card Support

Important Numbers

CU*Talk

  • Voice Banking: 866.267.4348

MasterCard Debit & Credit Cards

  • General Card Support (including lost or stolen cards): 800.442.2800

Out of the Country Emergency Numbers*

* Collect calls are accepted

Travel Information

  • If you’re planning an international trip, keep us informed by stopping by a member center or giving our Virtual Member Center a call at 800.442.2800 to let us know to expect transactions from your desired destination.
  • Beware of blocked and sanctioned countries. For a current list of these countries check out the Office of Foreign Asset Control (OFAC) of the US Department of Treasury’s list. If the country you are visiting is on this list, ALL card activity will be blocked per the requirement from OFAC. On occasion, Honor Credit Union may block countries in addition to those listed on the OFAC list, but should there be additional countries, they would be listed here. 

Fraud Protection

  • If you suspect fraud you can turn your card off instantly from within the Honor mobile app.
  • Honor debit and credit card holders are automatically enrolled in our free card protection program. Cardholders can sign up for additional free MasterCard fraud services.
  • If we suspect fraudulent activity, the transaction will likely be declined and your account will be blocked to prevent further harmful activity. We will attempt to notify you as quickly as 30 seconds after a suspicious transaction takes place.

Frequently Asked Questions

272484852. This number is used for all Honor accounts.

Opening an account and switching to Honor has never been easier! Our simple application process takes just minutes to complete and our ClickSWITCH tool makes it as easy as clicking a button to switch your direct deposit, automatic bill payments, and other automated account services.

LEARN MORE

There are three ways to reorder checks!

Online Banking 

  1. Login to Online Banking
  2. Click the orange “OC” icon next to Checking on the main Account Summary page.

Deluxe Website

You can reorder checks by visiting the Deluxe website.

In Person

You can stop by any local member center and speak with an Honor team member to order more checks.

New Members

If you are joining Honor as a new member our ClickSWITCH tool will help you easily switch your direct deposit. 

Existing Members

If you just got a new job with a new employer, switching your direct deposit is as simple as filling out our direct deposit form and handing it to your payroll department.

Direct Deposit Form

One of the many perks of being an Honor Credit Union member is we provide you with your updated VantageScore four times per year, completely free. These quarterly updates are done through soft pulls of your credit, so rest assured these have absolutely no impact on your score itself. Here are two easy steps to check your score.

Within Online Banking

  1. Login to Online Banking on your desktop computer
  2. Under the My Accounts menu tab select Credit Score

Within The Honor App

    1. Login
    2. Tap More, and then tap “View Credit Score”

 

Please Note: VantageScore is not available in mobile online banking in mobile browsers. Your credit history will not be provided with your credit score in Online Banking. You can view your full credit report for free once per year at AnnualCreditReport.com.

First, don’t panic! We’ve all been there. Give us a call at 800.442.2800 for assistance. If it’s after normal business hours please follow the prompts for after hours card support.

You also have the ability to turn your card on and off from within our mobile app.

Honor Credit Union
8385 Edgewood Road
Berrien Springs, MI 49103

Here is a list of our holiday hours. While our member centers and virtual member center might be closed, you can always access your account through online banking and our mobile app.

Monday, May 25th
Memorial Day – Closed

Friday, July 3rd
Day Before Independence Day – Open

Monday, September 7th
Labor Day – Closed

Monday, October 12th
Columbus Day – Closed

Wednesday, November 11th
Veterans Day – Open

Thursday, November 26th
Thanksgiving Day – Closed

Friday, November 27th
Day After Thanksgiving – Open

Thursday, December 24th
Christmas Eve – Closing at 1 p.m.

Friday, December 25th
Christmas Day – Closed

Thursday, December 31st
New Year’s Eve – Open