Coronavirus Assistance

We're Here For You!

As we continue to track the latest updates about Coronavirus (COVID-19), we want to assure you that Honor Credit Union is here to serve your financial needs. The bottom line is your money is safe, and available to you. On this page you will find answers to frequently asked questions, our financial relief package, online banking options, and the latest tips from the Centers for Disease Control.

Financial Relief Package

If you or your family have been impacted by COVID-19, and need financial support, we’re here to help. We’ve put together a Financial Relief Package to help you and your business. We understand that the scope of impact may include areas outside of your control and our team members are ready to provide financial guidance and discuss solutions that may be available to you.

Other Resources

Latest Updates From Honor

Frequently Asked Questions

We know that right now, you might have more questions than answers. We understand that times of uncertainty can cause feelings of uneasiness. We’ve answered some frequently asked questions to help provide some clarity. 

Are member centers staying open?

Our member centers will remain open to serve you by drive-thru only during normal business hours. You can call us with any questions at 800.442.2800.

When will Honor re-open member center lobbies?

As a community partner, we want to do our part to take care of our members. We plan to follow CDC guidelines and best practices as further information is available to us. At this time, we do not have an estimated date to re-open our lobbies. We’ll be sure to communicate this date/time as soon as we can!

Can I still send a wire transfer?

Yes. Members are able to do wire transfers over the phone by calling us at 800.442.2800 and speaking with one of our member specialists via video chat. We require video chat for all wire transfers, unless you have signed a recurring wire form with Honor.

Deadline: The cutoff time for wire transfers to be sent is 4:30pm EST Monday-Friday, as the Federal Reserve must be open for wires to be sent.

Can I still open an account?

Absolutely. While we have made some adjustments to how we serve you at member centers, you can open an account at any time online.

Is my money safe?

Yes! Your money is safe. Your deposits are insured through the National Credit Union Administration (NCUA), which means you can keep your money here with full confidence that it will always be here when you need it.

I need to withdraw cash. What are my options?

Rest assured, just because our member center lobbies are closed, does not mean you do not have access to your money. Your cash may be withdrawn via drive-thru lanes during our normal business hours and by ATM 24/7.  To find a surcharge-free ATM near you, click here.

How do I deposit cash?

You can make cash deposits via drive-thru lanes during our normal business hours and at the vast majority of our on-site Honor ATMs.

How do I deposit a check?

You can make check deposits via drive-thru lanes during our normal business hours, at the vast majority of on-site Honor ATMs and most conveniently via the mobile deposit feature of our mobile app. To learn more about mobile deposit, click here.

Can I still send a wire transfer?

Yes. Members are able to do wire transfers over the phone by calling us at 800.442.2800 and speaking with one of our member specialists via video chat. Note: We require video chat for all wire transfers, unless you have signed a recurring wire form with Honor.

How do I enroll in online banking?

Enrolling in online banking is a breeze. To get started, all you need is your member number and social security number. To enroll, click here.

Will my online bill payment be posted as scheduled?

Yes. All online bill payments will be processed like normal.

Who do I contact about card disputes and fraud?

Please call our Virtual Member Center and speak with a member of our team to dispute any charges or report fraudulent activity.

How do I get a replacement debit or credit card?

Give us a call at 800.442.2800 and a member of our team will work with you to get a replacement card sent directly to you, or coordinate delivery to you through a member center drive-thru.

I’m financially impacted by the Coronavirus and afraid I may not be able to make my next loan payment(s). What should I do?

Rest assured, we’re in this together and we’re here for you. As your world changes, we will be here to provide the financial assistance you need. For starters, we’ve waived the fee on our Skip-A-Payment program, which allows members with eligible loans to skip a monthly loan payment so they can keep up with other financial responsibilities. You can enroll in our Skip-A-Payment program online or by giving us a call at 800.442.2800.

Again, if you or your family are experiencing financial hardship because of the current public health situation, we can help. You’re the owner, tell us what you need.

Will my online bill payment be posted as scheduled?

Yes. All online bill payments will be processed like normal.

Do I still have access to my funds if they come in through direct deposit?

Yes. Your funds will be deposited as expected. You can access your funds via online banking, mobile banking, and the Honor app. You can withdraw cash at ATMs and through drive-thru service at local member centers.

Can I still send a wire transfer?

Yes. Members are able to do wire transfers over the phone by calling us at 800.442.2800 and speaking with one of our member specialists via video chat. Note: We require video chat for all wire transfers, unless you have signed a recurring wire form with Honor.

Who do I contact about signing a loan that is in process?

If you are already working with a member specialist, they will be able to walk you through the process of signing your documents electronically. This can be done from within online banking, mobile banking, or the Honor app. You can also reach out to us at 800.442.2800 and one of our specialists from our Virtual Member Center will be able to assist you.

Can I still apply for a loan?

Yes. While we have made some adjustments to how we serve you at our member centers, you can still apply for a loan or credit card online through our website.

You can contact us by phone or text at 800.442.2800 during business hours:

Monday – Friday: 8:00am – 8:00pm 
Saturday: 9:00am – Noon

We can and want to help. Let us know how we can serve you.

CONTACT US

We’re here for you, and we want you to know the lines of communication are open. Call or text us at 800.442.2800, or chat live with us.

Financial Relief Package

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Personal & Auto Loan Skip-A-Payment*

We’re waiving the application fee on our entire Skip-a-Payment program. Eligible loans include: auto, motorcycle, jet ski, boat, RV, ATVs, snowmobiles and personal loans.

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HELOC Skip-A-Payment*

In addition to consumer loans, home equity lines of credit are now also eligible for Skip-A-Payment at no additional charge.

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Credit Card Skip-A-Payment*

To accommodate our members, all Honor credit cards are also now eligible for Skip-A-Payment at no cost.

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90 Days No Payment**

Refinance any loan held at another financial institution, or refinance an existing Honor Credit Union loan for cash out and pay nothing for 90 days.

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Here 2 Help Loan

We’re rolling out a personal loan special of up to $3,000 with a fixed rate of 7.99% APR and max term of 18 months. This loan also qualifies for the 90 days no payments offer.***

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Auto Rate Relief

Refinance an existing auto loan held at another financial institution and we’ll beat your current rate by 0.25%^ without extending the loan term AND you can enjoy no payments for 90 days.**

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Mortgage & Home Equity Payment Relief

To help our affected members, if your mortgage, or fixed rate home equity is through Honor, you may be eligible for payment relief solutions.

Business Loan Payment Relief

We know that businesses of nearly every size are financially impacted right now. Our business loans may be eligible for payment relief solutions.

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Temporary Fees Changes

Overdraft transfer fee ($10)¹ & Early withdrawal fee on certificates² are waived. Courtesy Pay fee is reduced to $19 per item (check, ACH, or in-person)³

Small Business Assistance

We understand you might be concerned about the impact of COVID-19 on your business. As your partner, we are here to help with solutions to fit your situation. In addition to the options offered to our members in the Honor Financial Relief Package, we wanted to make you aware of existing and pending federal assistance programs you may also qualify for.

Economic Injury Disaster Loan (EIDL)

The Economic Injury Disaster Loan is currently being offered through the U.S Small Business Administration. If your insurance, and funding from the Federal Emergency Management Agency (FEMA), doesn’t fully cover the disaster assistance you need, you can use disaster loans for a number of purposes.

An Economic Injury Disaster Loan is a low-interest disaster loan provided by the Small Business Association (SBA) to help businesses and homeowners recover from declared disasters.

According to the SBA, “The Economic Injury Disaster Loan Program (EIDL) provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing.” The process to apply for disaster assistance is simple. To qualify, your business or home must be in an affected area.

1. Check disaster declarations

See if the SBA has issued a disaster declaration in your area at disasterloan.sba.gov.

2. Apply for a disaster loan

Loans are available for businesses and homes affected by disaster.

3. Check your status

Log in to your account and check your email for updates.

We are available to assist you with any questions you many have about the EIDL Program, and can also help you with your online submission.

  • The SBA has indicated that incomplete applications will be delayed
  • Contact us at 800.442.2800 and mention that you are calling about the EIDL Program and you will be directed to a member of our team

Coronavirus Aid, Relief, and Economic Security (CARE) Act

We are also tracking the latest updates on the Federal Coronavirus Stimulus Bill and wanted to share the potential programs that may be available to small businesses as part of the included CARES Act should it be signed into law as expected. We will continue to monitor the status of the Federal Coronavirus Stimulus Bill and will be ready to help guide you through any of the small business resources offered by the government.

100% federally-guaranteed loans for 8 weeks of assistance

Grants and funding to offer training, counseling, and assistance to small business affected by COVID-19

Expedites access to capital for small businesses who’ve applied for an SBA EIDL

Regardless of the challenges facing small business owners today, you continue to have our unwavering support. Our commitment to partner with you on the growth and sustainability of your business remains strong.

Online Banking Options

We offer free online banking to all of our members, whether you are using a desktop computer, laptop, tablet, or mobile phone. You can manage your money wherever you are. Whether you need to pay bills, transfer money, deposit a check, apply for a loan, or open a savings account, you can do it all online.

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Online Banking

Review account balances, transfer funds, pay bills, open new accounts, re-order checks, and more within online banking 24/7.

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Mobile App

Similar to online banking, review account balances, transfer funds, deposit checks and more through our robust mobile app.

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Mobile Check Deposit

Available through our mobile app, you don’t have to leave the comfort of your own home to deposit a check – simply take a picture!

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Online Bill Pay

Paying bills is easy and free with our online bill pay tool. Setup automatic payments, create custom notifications, and more!

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Pay Anyone

If you have a bill due, or if you owe a friend some money you can send cash via text/email using our Pay Anyone feature at no cost!

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Digital Wallet

Avoid having to touch payment terminals using contact less payment tools like Apple Pay™, Google Pay™, or Samsung Pay™.

Healthy Habits

As we continue to adjust how we serve you during this trying time, we encourage all members to follow preventative actions recommended by the Centers for Disease Control (CDC) to help prevent the spread of illnesses like COVID-19.

  • Stay home when you are sick
  • Avoid touching your eyes, nose, and mouth
  • Cover your cough or sneeze with a tissue, then throw the tissue immediately in the trash
  • Clean and disinfect frequently touched objects and surfaces using regular household cleaning spray or wipes
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing
  • Avoid close contact with people who are sick

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*By completing a Skip-A-Payment you are requesting Honor Credit Union to advance the loan due date equal to one month’s payment. You understand that the current balance of the loan is extended by the amount of the payment skipped and that interest will continue to accrue on your loan balance throughout the deferred payment period, which may further extend the term of your loan. If there is more than one borrower on a loan, only one borrower is required to authorize a Skip-A-Payment request.

**Three-month Deferment Offer: Interest will accrue during 90-day deferment period. First payment must be made beginning in the 4th month, on the due date disclosed in the loan agreement. Certain restrictions apply. Subject to credit approval. Limited time offer. Insured By NCUA.

***$3,000 maximum loan amount. All approved loans will receive fixed rate of 7.99% APR. Monthly payment on $2,000 loan at 7.99% APR for 18-month term would be $118.27. Subject to credit approval. Limited time offer. Insured By NCUA.

¹Transfers from other Honor deposit accounts to checking accounts.

²Early withdrawal penalties on certificates w/max of $5,000 withdrawal per 30 days. IRA rules may still apply. Consult tax advisor for advice.

³Must opt-in for one time debit and ATM transactions.

^Honor will match the term remaining on applicant’s current auto loan and beat current interest rate by 0.25% with a special floor of 2.99% APR. Any current Honor Credit Union auto loan, not eligible. Verification of rate required. No minimum loan amount required. Cash out option eligible, but remaining term may not change. Limited-time offer. Subject to credit approval.