Getting To Know Our ATM Live Teller Machines
By Honor Credit Union
Your experience through any financial institution’s drive-thru lanes probably hasn’t changed much in the last few decades, has it? Sure, banks and credit unions nationwide may have added little improvements here and there such as video technology, more reliable tubes, and additional lanes, but overall, the experience has stayed fairly constant. That is until now…
Introducing ATM Live Teller machines!
While not all our member locations will be equipped with ATM Live Teller machines quite yet (check below for coming locations), this revolutionary drive-thru experience will be new to a lot of our members. We’ve answered many common questions you might have below. You can also watch our video to get a feel for what to expect at a live teller machine.
ATM Live Teller FAQs
Good question! ATMs with Live Tellers are a part of our on-going commitment to enhancing the member experience, allowing us to provide face-to-face service for our members through the use of technology. Using an ATM with Live Teller is like talking on a webcam or Facetiming with a friend, but in this case, you’re talking with one of Honor’s Virtual Member Specialists. This team member will help you conduct any of the financial transactions that you’re used to performing through the drive-thru, right through the machine.
Great question! An ATM Live Teller offers you an enhanced ATM experience and the ability to perform everyday teller transactions with a real person via two-way video and built-in speakers, just as you would with any teller through the comfort of your car.
When selecting the Live Teller option, you’ll connect with one of our Member Specialists who will guide you through your transaction. It’s also important to note that all our Live Teller machines also work just like a normal ATM would as well, if a simple cash withdrawal is all you need.
After pulling up to a machine, simply touch the screen to speak directly with on our Live Tellers. They’ll be happy to assist you with all of your transaction needs. Or, you can choose to use the ATM without assistance to: withdraw cash or make deposits without an envelope.
You can perform virtually any transaction that you normally would at any other member center’s drive-thru via these machines, which include:
- Make deposits
- Make withdrawals
- Cash checks
- Transfer money
- Make loan or credit card payments
- Receive balance information
As a self-service option, you can also use the ATM Live Teller as a traditional ATM, allowing you to perform financial transactions on your own without live assistance.
We’re in the early stages of adopting this interactive technology, so Live Teller ATMs will only be available at a few select locations for right now. These locations include:
- Kalamazoo Stadium Drive – Early-Mid August
- Battle Creek Beckley – Early-Mid September
- Portage – Late September
- Kalamazoo Connect Center – TBD
- Berrien Springs – Mid-Late 2020
As the list of locations with Live Teller ATMs continues to grow, we’ll be sure to update this list and be in touch if it’s at a location near you.
One of the biggest benefits that comes with our ATM Live Teller machines is the expanded hours! Our ATM Live Teller machines are available:
- Monday – Friday: 7:00 am – 7:00 pm
- Saturday: 9:00 am – 12:00pm
There are tons of great benefits that come with using an ATM Live Teller, which include:
- Expanded Hours – Available from 7am – 7pm, Monday – Friday allows for many to stop at a member center before or after work.
- Social Distancing – There’s no person-to-person contact as it’s done completely digitally through video, which allows for you to stay safe.
- Additional Privacy – Allows for more privacy than an indoor teller line or pod. Plus, our machines even allow for you to plug in headphones, if desired.
These machines can dispense coins for withdrawals. If you would like to deposit coins, we ask that you stop inside one of our member center locations. Some locations have coin machines, which makes depositing coins even easier!
Absolutely. Plus, all Live Teller receipts offer the image of any check deposits on the back of the receipt.
- Cash – All cash deposits made though a Live Teller will be made available immediately.
- Checks – All check deposits make through a Live Teller are processed using the same Funds Availability Policy as they would be with a traditional teller inside.
No. In fact, with the installation of these machines, we’ve added new positions and opportunities for our team members. By having these machines in place at the select locations, it will allow for our member center teams to better serve members like yourself inside our lobbies and offices.
You might even see a familiar face come up on a Live Teller machine during your next visit as some team members have transitioned into this department recently!
All of our Member Specialists are Honor team members and work out of our Operations Center in Berrien Springs, MI.
Of course! You have the ability to plug in your own headphones, plus there’s a chat feature you may use to communicate with the Live Teller directly as well.
If you have any additional questions that you do not see answered above, do not hesitate to reach out. You can give our Virtual Member Center a call/text at 800.442.2800 or chat with us online. We look forward to seeing you “digitally” next time through one of our new ATM Live Teller machines.
Mobile Check Deposit
One of the many features of the Honor mobile app is Mobile Check Deposit. Use your smartphone or tablet to deposit a check simply by snapping a picture!
Find a Location Near You
We have 24 member center locations across the State of Michigan to meet all of your financial needs, from debt consolidation, to loans, mortgages, and more!